Warranty Policy

1 year of manufacturer’s cover on every genuine BluNeuron IRIZ, carried in to an authorised service centre.

What this warranty is

This is the manufacturer’s warranty for the BluNeuron IRIZ, given by Bluneuron Technologies to the original purchaser. BluNeuron warrants that the hardware will be free from defects in materials and workmanship under normal usage conditions for the cover period below. It is a return-to-factory / authorised service centre warranty.

This warranty is in addition to, and does not take away from, your rights under the Consumer Protection Act, 2019.

Cover period

1 year from the date of purchase shown on your invoice. The invoice date is what counts — not the delivery date, and not the date you registered the product. The tenure is also printed on the warranty card inside the box.

What is covered

• Defects in materials and workmanship under normal use, for the whole cover period.
• Repair or replacement of the defective unit or part, once the defect is verified by authorised BluNeuron personnel — which of the two is at BluNeuron’s discretion.
• Genuine BluNeuron units bought in India from BluNeuron or an authorised seller.
• The original purchaser, holding a valid tax invoice. The cover is not transferable.

Where a manufacturing defect is verified by authorised company personnel, BluNeuron will repair or replace the defective unit or part. Which of the two is at BluNeuron’s discretion.

What is not covered

• Physical damage, scratches, liquid ingress, or modification of the body, software or internal circuitry.
• Damage from improper installation, neglect, misuse, mishandling, electrical surges, abnormal voltage, lightning, or acts of God.
• Repairs or service attempted by anyone other than an authorised technician.
• Use of non-standard, substandard or incompatible accessories — adapters and power cables that do not meet the specified electrical ratings in particular.
• Units whose serial number has been altered, defaced or removed.
• Standard wear and tear, and consumables such as remote controls, batteries, power cords and connecting cables, unless they were dead on arrival.

The warranty is void, or does not apply, in these circumstances. A unit in any of them can still be serviced — on a paid basis.

Which units this applies to

Genuine BluNeuron products bought within India, from BluNeuron or from an authorised seller — today, our official Amazon and Flipkart listings. A unit bought from any other seller cannot be verified as genuine or as new, so this warranty does not apply to it. The cover is non-transferable and applies only to the original purchaser.

Proof of purchase

Your Amazon or Flipkart tax invoice is the proof of purchase. Keep it — a warranty registration on its own does not establish the purchase date, and we cannot reconstruct it from marketplace records we are not given.

How to raise a service request

• Submit the claim form at /support/warranty-claim with your order ID, serial number and a description of the fault.
• Or email support@bluneuron.com with the same details. We reply to the email address on the claim.
• Support hours are Monday–Saturday, 10:00 AM – 6:00 PM IST. A request sent outside them is picked up the next working day.

Out-of-warranty repairs are raised the same way, and are quoted before any work is done.

Shipping a unit in for service

• The customer sends or carries the unit to the authorised service centre or central warehouse, at their own cost and risk.
• BluNeuron pays to send the repaired or replaced unit back, and carries the transit risk on that leg.
• If a product is damaged in transit on its way TO us, that damage is treated as out-of-warranty physical damage, and repairing it is offered on a paid basis. Pack the unit well, and keep proof of despatch.
• Any defective part or component replaced during service is retained by BluNeuron.

If a unit cannot be repaired

• Where a product cannot be repaired and a direct replacement is unavailable — because of a technical change or stock — BluNeuron may offer an equivalent model. Equivalence is determined by BluNeuron.
• Alternatively, BluNeuron may issue a credit note for the invoice value of the product. All original accessories must be returned with the unit; where they are not, a reasonable deduction is made.

Where this warranty applies

India only. Service is carry-in: the unit goes to an authorised service centre or to our central warehouse at 319, Sri Ram Nagar 3rd Street, V.K. Village, Peelamedu, Coimbatore, Tamil Nadu 641004, India. There is no on-site service.

Registering your product

Registration is optional, and your cover runs from the invoice date whether or not you register. Registering simply records the purchase details so a later claim does not start with paperwork. You can register at /support/warranty-registration.

Limitation of liability and jurisdiction

BluNeuron’s total liability for any claim under this warranty shall not exceed the original purchase price paid for the product, and BluNeuron is not liable for indirect, incidental or consequential damages, including loss of business, profits or goodwill. Any dispute relating to this warranty is subject to the exclusive jurisdiction of the competent courts at Coimbatore, Tamil Nadu, India.

Nothing here limits any liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.

Questions

Email support@bluneuron.com, or see Support.