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Setup help, answers to common questions, troubleshooting, and a direct line to our team.
Getting Started
Setup guide
- 1
Unbox and place it
Set the IRIZ on a flat, stable surface 0.9–5m from your screen or wall, using the stepless 0°–180° stand to angle it toward the projection surface.
- 2
Power on and connect Wi-Fi
Plug in the included power adapter and follow the on-screen Google TV setup to connect to your Wi-Fi network and sign in to your Google account.
- 3
Let auto focus and keystone do the work
The IRIZ automatically focuses the image and squares up the corners the moment it detects it has settled in a new position — no manual sliders.
- 4
Fine-tune if needed
If the auto correction doesn’t nail it in a tricky room, nudge the focus with the F+/F- keys on the Google TV remote, or open Settings for keystone adjustment. Auto focus stays on — these are a trim on top of it, not a manual mode.
- 5
Start streaming
Say "Hey Google" or use the remote to open any of the 10,000+ pre-installed apps — Netflix, YouTube, Disney+, Prime Video, and more.
Common Questions
FAQ
Something Not Working?
Troubleshooting
Image looks blurry
Auto focus runs automatically whenever the projector is moved. If it hasn’t re-triggered, open Settings → Display → Auto Focus on the remote to run it again, or trim it with the F+/F- keys on the remote.
Image isn’t square (trapezoid shape)
Auto keystone correction should square the image automatically on movement. If it looks off, open Settings → Display → Keystone Correction and adjust manually, or reseat the projector so it’s more level with the wall.
No sound
Check that the volume isn’t muted via the remote, and that an external speaker (if connected via the 3.5mm output) is powered on and selected as the audio output in Settings → Sound.
Won’t connect to Wi-Fi
Confirm the network is 2.4GHz or 5GHz (check your router’s settings) and that the password was entered correctly. Restarting the projector from Settings → System → Restart often resolves transient connection issues.
Remote isn’t responding
Check that the remote has line of sight to the projector, and that its batteries are correctly inserted. Re-pairing instructions are in Settings → Remote & Accessories.
Still Stuck?
Contact support
Send us a message and our team will get back to you — no bots, no ticket queue purgatory.